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Job Title: Internal Sales/Support (Bury St Edmunds)
Location: Unit 2, Greyfriars Road, Moreton Hall, Bury St Edmunds, IP32 7DX
Full Time Working Hours: 40 hours Monday to Friday plus Saturday mornings by rota. Additional working hours may be required during busy periods
Purpose:
Projecting
a professional company image through phone interaction, by undertaking a
multi-tasking role encompassing customer communications, promotion &
profitable sale of goods across the product range, providing supply-chain
solutions to customer requirements, and associated administration and support
tasks.
Main duties & responsibilities:
- The efficient response to incoming phone enquiries and orders
- Achieve profitable sale of goods across the product range, up-selling as appropriate
- Build rapport with customers, establishing credibility when providing product and service information
- Serve trade counter sales (suppliers and customers) in a professional manner
- Prompt follow-up on customer enquiries not immediately resolved
- To utilise Hayley bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation.
- Undertake ad hoc purchasing tasks, including placing orders with suppliers
- Work with management/colleagues to identify improvements to services and products
- Research and source solutions using internet and Hayley bespoke IT package
- Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate
- Sales & purchasing admin support including accurate filing and retrieval of documentation
- To undertake other similar or associated duties as may be assigned to you
Knowledge & Skills requirements:
- Product knowledge of engineering product (advantageous, but not essential)
- Willing and able to learn about and support new products
- Proficient in basic computer applications
- Professional level verbal and written communication skills, numerate- Customer focused, driven to provide consistent high level of service
- Takes personal responsibility for timely and accurate fulfillment of customer requirements
- Flexible, multi-tasking willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required
